Q: Jennifer, can you tell us about the inspiration behind founding Road to QA and how it has evolved since its inception?
JG: The inspiration behind the Road to QA Program stemmed from my personal experience. I was earning $40,000 remotely as a technical support specialist for a SaaS company, while my husband also earned about $40,000 in insurance. In 2021, we both fell ill with COVID-19, which led to a halt in our income. This situation made me realize the need to increase my earnings for future security. I had to take out a title loan on my car just to cover rent for that month. A few months before, I had learned about the career of a Software Tester, also known as a QA Engineer, and I was eager to explore it. The urgency of our circumstances pushed me to pursue this career seriously. Although my initial attempts at entrepreneurship were not successful, I needed to earn more in a stable career. Within 90 days of starting my journey, I applied for a position as a Software Tester with my new skills and positioning. I received an interview request within 24 hours, and within seven days, I had two interviews and secured the job, doubling my remote income. This experience demonstrated the importance of acquiring new skills and positioning oneself effectively. To date, I have worked in eight different QA roles within less than three years, despite not having a degree or certifications.

Q: With your extensive background in various QA roles, what are some of the most common misconceptions people have about careers in quality assurance?
JG: A common misconception is that all QA roles are identical. Each QA position involves different technology stacks, testing tools, methods, and process frameworks, so adaptability is key. Understanding the core of QA testing and skills is essential, as their application may vary between roles. Another misconception is that a degree or certifications are necessary. Out of the eight roles I’ve held, at least five requested a degree or equivalent experience. However, skills, knowledge, and effective positioning can attract the right opportunities. Additionally, many believe that lacking years of experience disqualifies them from the job. It’s important to understand that not every role will be a perfect fit, especially for your first one. If you feel you meet the skills and experience requirements from the job description, don’t hesitate to apply. The worst that can happen is that you won’t receive a call.

Q: You’ve helped students secure over $8.5 million in new tech roles. What are some key strategies or skills that have contributed to the success of your program participants?
JG: Key strategies that contribute to our participants' success include identifying their transferable skills, helping them recognize experiences where they’ve used technology or were subject matter experts at their companies, and avoiding excessive technical jargon. Instead, we focus on real-world scenarios. We teach them to present their career transitions authentically without fabricating their experiences by highlighting their relevant skills and experiences. Additionally, we motivate them to pursue opportunities without incurring debt or enrolling in expensive boot camps, emphasizing the importance of hard work.

Q: What challenges did you face when starting your career in tech, and how did you overcome them to become a tech career strategist and mentor?
JG: One significant challenge was overcoming imposter syndrome. I still experience this feeling each time I secure a new role because I must adapt to new company software and testing skills. Given my limited years of experience at the time, I often questioned my abilities. However, I reminded myself that I understood QA skills and focused on applying them while seeking clarification when needed. I learned from observing my remote peers and their approaches. One of my early QA roles involved a colleague who was highly detailed in her testing, which motivated me to learn from her rather than viewing her as a threat.

Q: In your view, what makes the Road to QA program unique compared to other tech career development programs?
JG: The Road to QA program is a self-paced, cost-effective hybrid model, which includes community-based support, group mentoring, and practical internship experience. Our program differentiates itself by offering an affordable alternative that prevents debt accumulation. Participants benefit from practical, hands-on experience and a supportive learning environment. Most importantly, all of our team members have been students first, having secured roles or completed our programs.

Q: Can you share a success story from your program that particularly stands out to you? What made it memorable?
JG: One memorable success story is a participant who has a master’s degree and was earning under $20 per hour. She sought to explore entrepreneurial opportunities while also needing additional income to support her husband with bills. She had never considered looking outside her degree field. Within less than a year, she secured a remote role with the government, earning the highest income she had ever achieved, even with her degree. This case highlights the impact of understanding and effectively positioning yourself. Now, she can contribute to household income and support her entrepreneurial goals.

Q: You’ve been featured in various industry platforms and spoken at notable conferences. How have these experiences influenced your approach to career mentoring and tech education?
JG: Being featured in industry platforms and speaking at conferences has reinforced the importance of being authentic. Unfortunately, there's not a lot of that out here. I recognize that success will come with staying true to myself and maintaining the mission of providing a cost-effective option for career development. I’ve encountered individuals who struggle to afford even low-cost courses, and my own experiences have driven me to be a supportive option for those working to improve their circumstances.

Q: What role do you believe transferable skills play in making career pivots, and how do you guide individuals in identifying and leveraging these skills?
JG: Transferable skills are crucial for career pivots. Many individuals undervalue their past jobs, experiences, and knowledge because of low pay or dissatisfaction with their roles. However, these transferable skills, domain knowledge, and tools can be effectively leveraged to align with a new career path. I guide individuals in recognizing these skills and demonstrating how they apply to their new roles, helping them to make a successful transition.

Q: At the start of your career, what do you wish you had known? 
JG: I wish I had known that my diverse work experiences could serve as a strong foundation for pursuing higher-paying roles, even without a college degree. Early on, I often underestimated the value of my practical skills and the insights I gained from various positions. This realization ultimately inspired me to create Road to QA to empower others in similar situations. Knowing that I could leverage my background to achieve professional growth has been a powerful motivator for me, and I want to encourage others to recognize the unique strengths they bring to the table.

Q: What advice would you give to young women who want to succeed in the workplace?
JG: My best advice is to embrace a mindset of continuous learning and resilience. Be open to feedback, even when it’s not delivered in the most pleasant way. Constructive criticism can be a valuable tool for growth, so don’t shy away from it. If you find that feedback is tough to digest, seek out someone in your workplace whose approach and success you admire. Ask to shadow them. This not only helps you hone your skills, but also allows you to learn from their experiences. Think of them as your silent mentor. Cultivating these connections and learning from others can significantly enhance your own capabilities and propel you forward in your career.

Q: After high school, where did you feel your career path would take you?  
JG: I always dreamed of being an interior designer, but life took a different turn when I had my son during my senior year of high school. While I graduated, pursuing that career path just didn’t align with my new responsibilities. I quickly realized I needed to focus on opportunities that would provide immediate income. Deep down, I’ve always aspired to be an entrepreneur or a business owner. My father was a dedicated government employee, but he also ran a small carpet cleaning business on the side. His commitment and entrepreneurial spirit inspired me to forge my own path. That blend of stability and ambition has fueled my journey into entrepreneurship.

Q: Can you tell us how you manage your work life balance?
JG: One effective strategy I use is to list my priorities the night before, which allows me to start each day with a clear focus. In the morning, I organize these tasks to set a productive tone for the day. Additionally, I keep my phone on silent unless I’m expecting an important call, minimizing distractions and helping me maintain my flow. For me, achieving balance is all about establishing a consistent routine that allows for both productivity and personal time. By creating this structure, I can be fully present in both my work and personal life, which ultimately enhances my overall well-being.

Q: What's your advice for women in male-dominated fields?
JG: My key advice is to recognize that every business serves a diverse clientele, which often includes women. As a woman, your unique perspective is invaluable and can significantly enhance a company’s understanding of its target demographic. Embrace this opportunity to contribute your insights, as they can lead to innovative approaches and better outcomes. Focus on identifying and leveraging the distinct value you bring to the table, whether it’s in the company’s services, products, or messaging. Your voice matters, and by advocating for your perspective, you not only enrich your workplace, but also pave the way for greater inclusivity in your field.

Eight Things About Jennifer Gaddis

1. If you could share a meal with any 4 individuals, living or dead, who would they be? 
Denzel Washington, Michael Jackson, my Great Grandfather Lloyd McClain and my mom, although she’s alive, to learn more about her story.

2. What TV shows did you watch when you were a kid? 
As a kid, I watched Arthur and Animaniacs. I loved coming home after school to watch cartoons and eat pop tarts with my brothers.

3. What’s the most spontaneous thing you’ve done?
In 2022, I packed everything and moved to Cabo, Mexico after only visiting once.

4. Are you a morning person or a night owl? 
I’m a night owl. My ideas come alive when the world is asleep and still.

5. What would your perfect vacation look like? 
My perfect vacation would look like disconnecting from everything, not having to worry about making money, or showing up online for business. I would just be present in the moment with the ones I love.

6. Favorite City? 
Chicago, my home city.

7. What’s your signature drink? 
Mezcal

8. What would you sing at Karaoke night? 
"You're the One That I Want" from the musical Grease